Return and Refund Policy

The Curious Books

Last Updated: September 21, 2026

At The Curious Books, customer satisfaction is important to us. We want you to enjoy your purchases and have a positive shopping experience.

This Return and Refund Policy explains the conditions under which customers may request a return, refund, or exchange for products purchased through our online store.

Please review this policy carefully before placing an order.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

• The return request must be submitted within 30 days of receiving the order.

• The item must be in its original condition, unused, and free from damage caused by the customer.

• Books must not contain writing, markings, torn pages, or other signs of excessive use.

• The item must include its original packaging, accessories, and accompanying materials, where applicable.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not meet these conditions may not be eligible for a return unless they are defective, damaged upon arrival, or otherwise covered by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team through the contact information or contact form available on our website.

When submitting your request, please provide the following information:

• Your full name.

• Your order number.

• The email address used when placing the order.

• The name of the product you wish to return.

• The reason for your return request.

• Photographs of the product, if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide further instructions regarding the return process.

Please do not send any products back before receiving return instructions from our customer support team.

Unauthorized returns may experience processing delays.

3. Damaged, Defective, or Incorrect Items

We carefully prepare and inspect orders before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

Examples of eligible issues include:

• A book arriving with torn, missing, or damaged pages.

• A product arriving with significant physical damage.

• Receiving a different book or product from the one ordered.

• Receiving an incomplete order.

• Receiving an item with a manufacturing defect.

Please provide your order number, a description of the issue, and photographs of the affected product when reasonably possible.

Once we have reviewed your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

If a return is required because of our error or a defective product, we will cover the reasonable return shipping costs where applicable.

Your statutory rights regarding damaged, defective, or incorrectly supplied goods remain unaffected.

4. Non-Returnable Items

Certain products may not be eligible for return, except where required by applicable law.

These may include:

• Digital books, e-books, and downloadable content that have already been accessed or downloaded, where the applicable legal conditions for excluding cancellation rights have been met.

• Personalized or custom-made products, where applicable.

• Gift cards.

• Items that have been intentionally damaged or materially altered after delivery.

• Products returned without essential components or accessories, unless the return concerns a defect or other issue covered by law.

Sale and promotional items are generally subject to the same return conditions as regularly priced products unless a specific exception is clearly disclosed before purchase and permitted by applicable law.

If you have questions about whether a particular item is eligible for return, please contact our customer support team before making your purchase.

5. Return Shipping Costs

For returns requested due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

If the return is due to an incorrect, damaged, or defective item, The Curious Books will cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping service when returning products.

We are not responsible for returned packages that are lost in transit before reaching the designated return destination, except where responsibility remains with us under applicable law.

Return shipping instructions and the appropriate return address will be provided after your return request has been reviewed.

6. Refund Process

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

We will notify you whether your refund request has been approved.

If approved, your refund will be issued to your original payment method unless another method is agreed upon or required by applicable law.

Refunds will generally be processed within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to credit the refunded amount to your account.

The Curious Books is not responsible for processing delays caused solely by your financial institution.

Any applicable statutory refund deadlines will take precedence over the processing timeframe stated above.

7. Refund Amounts

For eligible returns, refunds will generally cover the purchase price of the returned product.

Original shipping charges may not be refundable for voluntary returns, except where required by applicable law.

If an order is returned because of an error on our part, a defective product, or another issue for which we are legally responsible, applicable shipping charges will also be refunded as required.

For orders containing multiple products, refunds may be issued only for the items being returned.

If a promotional discount was applied to the original order, the refund amount may be adjusted to reflect the actual price paid for the returned item, subject to applicable law.

8. Exchanges

If you wish to exchange a product for another item, please contact our customer support team.

Exchanges are subject to product availability and the applicable return eligibility conditions.

If the requested replacement is unavailable, we may offer an alternative product or a refund.

If you receive a damaged, defective, or incorrect item, we will arrange an appropriate replacement or other remedy in accordance with applicable consumer protection laws.

For voluntary exchanges, additional shipping charges or price differences may apply. Any such charges will be communicated before the exchange is processed.

9. Order Cancellations

If you wish to cancel your order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

If your order has already been shipped, cancellation may no longer be possible through our standard order processing system.

In such cases, you may request a return after receiving the product, subject to this Return and Refund Policy and applicable consumer rights.

If an order is successfully canceled before shipment, any payment already collected for the canceled items will be refunded to the original payment method.

Nothing in this section limits any statutory cancellation or withdrawal rights available to customers under applicable law.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review your order details and, where necessary, contact the shipping carrier to investigate the delivery status.

If your package is confirmed lost in transit before delivery, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

If the tracking information indicates that the package has been delivered but you have not received it, please contact us so we can investigate the situation.

We may request additional information to help determine the delivery status and resolve the issue.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update your shipping details before the order is dispatched.

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

Any refund or reshipment request will be reviewed according to the circumstances of the order and applicable consumer protection laws.

12. Late or Missing Refunds

If your refund has been approved but you have not received the funds, please follow these steps:

1. Check your original payment method or bank account.

2. Contact your bank or payment provider, as processing times may vary.

3. If your refund is still missing after the expected processing period, contact our customer support team.

Please provide your order number and refund confirmation details so we can investigate the status of your refund.

We will make reasonable efforts to resolve any refund-related issues as promptly as possible.

13. Consumer Protection Rights

This Return and Refund Policy is intended to provide customers with clear information about our standard return and refund procedures.

Nothing in this policy excludes, restricts, or limits any mandatory consumer rights available under applicable law.

Depending on your location, you may have additional rights regarding product conformity, defective goods, distance selling, cancellation periods, and statutory refunds.

Where applicable consumer protection laws provide greater rights than those described in this policy, the relevant legal requirements will prevail.

14. Changes to This Policy

The Curious Books reserves the right to update or modify this Return and Refund Policy to reflect changes in our business operations, return procedures, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively reduce the contractual or statutory rights applicable to purchases made before the updated policy takes effect.

We encourage customers to review this policy before placing an order.

15. Contact Information

If you have any questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact The Curious Books through the contact information or contact form available on our website.

Our customer support team will make reasonable efforts to assist you and provide an appropriate resolution.

Thank you for shopping with The Curious Books!